The help desk is the single-point-of-contact between your end-users and you as a service provider. With very little effort Zendesk makes it possible for you to offer a professional-grade support service and capitalize on valuable user feedback.
LogMeIn, Inc. (formerly 3am Labs, Inc.) offers a suite of remote access and support solutions that provide instant, secure connections between remote PCs over the web. Powered by the LogMeIn Gateway, the service has applications for desktop remote control, data backup, file sharing, remote system administration, and on-demand customer support.
The unique design and workflow enables your support staff to solve problems the first time and easily manage many requests from multiple sources. Beyond simple help desk software, HelpSpot is an entire web based help desk portal; providing your customers with powerful self-help functionality that drives down cost and improves the customer experience.
